Changes between Version 3 and Version 4 of TracTickets


Ignore:
Timestamp:
Aug 9, 2010 9:17:06 PM (9 years ago)
Author:
trac
Comment:

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  • TracTickets

    v3 v4  
    1515A  ticket contains the following information attributes:
    1616 
    17  * '''Reporter''' - The author of the ticket.
    18  * '''Type''' - The nature of the ticket (for example, defect or enhancement request)
     17 * '''Reporter''' The author of the ticket.
     18 * '''Type''' The nature of the ticket (for example, defect or enhancement request)
    1919
    20  * '''Component''' - The project module or subsystem this ticket concerns.
    21  * '''Version''' - Version of the project that this ticket pertains to.
    22  * '''Keywords''' - Keywords that a ticket is marked with.  Useful for searching and report generation.
     20 * '''Component''' The project module or subsystem this ticket concerns.
     21 * '''Version''' Version of the project that this ticket pertains to.
     22 * '''Keywords''' Keywords that a ticket is marked with.  Useful for searching and report generation.
    2323
    24  * '''Priority''' - The importance of this issue, ranging from ''trivial'' to ''blocker''.
    25  * '''Milestone''' - When this issue should be resolved at the latest.
    26  * '''Assigned to/Owner''' - Principal person responsible for handling the issue.
    27  * '''Cc''' - A comma-separated list of other users or E-Mail addresses to notify. ''Note that this does not imply responsiblity or any other policy.''
     24 * '''Priority''' The importance of this issue, ranging from ''trivial'' to ''blocker''.
     25 * '''Milestone''' When this issue should be resolved at the latest.
     26 * '''Assigned to/Owner''' Principal person responsible for handling the issue.
     27 * '''Cc''' A comma-separated list of other users or E-Mail addresses to notify. ''Note that this does not imply responsiblity or any other policy.''
    2828 
    29  * '''Resolution''' - Reason for why a ticket was closed. One of {{{fixed}}}, {{{invalid}}}, {{{wontfix}}}, {{{duplicate}}}, {{{worksforme}}}.
    30  * '''Status''' - What is the current status? One of {{{new}}}, {{{assigned}}}, {{{closed}}}, {{{reopened}}}.
    31  * '''Summary''' - A brief description summarizing the problem or issue.
    32  * '''Description''' - The body of the ticket. A good description should be specific, descriptive and to the point.
     29 * '''Resolution''' Reason for why a ticket was closed. One of {{{fixed}}}, {{{invalid}}}, {{{wontfix}}}, {{{duplicate}}}, {{{worksforme}}}.
     30 * '''Status''' What is the current status? One of {{{new}}}, {{{assigned}}}, {{{closed}}}, {{{reopened}}}.
     31 * '''Summary''' A brief description summarizing the problem or issue.
     32 * '''Description''' The body of the ticket. A good description should be specific, descriptive and to the point.
    3333
    3434'''Note:''' Versions of Trac prior to 0.9 did not have the ''type'' field, but instead provided a ''severity'' field and different default values for the ''priority'' field. This change was done to simplify the ticket model by removing the somewhat blurry distinction between ''priority'' and ''severity''. However, the old model is still available if you prefer it: just add/modify the default values of the ''priority'' and ''severity'', and optionally hide the ''type'' field by removing all the possible values through [wiki:TracAdmin trac-admin].
     
    6363The option selected by default for the various drop-down fields can be set in [wiki:TracIni trac.ini], in the `[ticket]` section:
    6464
    65 
    66 
    67 
    6865 * `default_component`: Name of the component selected by default
    6966 * `default_milestone`: Name of the default milestone
     
    7269 * `default_type`: Default ticket type
    7370 * `default_version`: Name of the default version
     71 * `default_owner`: Name of the default owner, ''if no owner for the component has been set''
    7472
    75 If any of these options are omitted, the default value will either be the first in the list, or an empty value, depending on whether the field in question is required to be set.
     73If any of these options are omitted, the default value will either be the first in the list, or an empty value, depending on whether the field in question is required to be set.  Some of these can be chosen through the [trac:WebAdmin WebAdmin] plugin in the "Ticket System" section (others in the "trac.ini" section).  The default owner for a ticket will be the component owner, if that is set, or `default_owner`, if not.
    7674
    7775
     
    9391'''Note 2:''' If you need serious flexibility and aren't afraid of a little plugin coding of your own, see [http://trac-hacks.org/wiki/FlexibleAssignToPlugin FlexibleAssignTo] (disclosure: I'm the author)
    9492
     93'''Note 3:''' Activating this option may cause some performance degradation, read more about this in the [trac:TracPerformance#Configuration Trac performance] page.
     94
    9595== Preset Values for New Tickets ==
    9696
     
    9999Possible variables are :
    100100
    101  * '''type''' - The type droplist
    102  * '''reporter''' - Name or email of the reporter
    103  * '''summary''' - Summary line for the ticket
    104  * '''description''' - Long description of the ticket
    105  * '''component''' - The component droplist
    106  * '''version''' - The version droplist
    107  * '''severity''' - The severity droplist
    108  * '''keywords''' - The keywords
    109  * '''priority''' - The priority droplist
    110  * '''milestone''' - The milestone droplist
    111  * '''owner''' - The person responsible for the ticket
    112  * '''cc''' - The list of emails for notifying about the ticket change
     101 * '''type''' The type droplist
     102 * '''reporter''' Name or email of the reporter
     103 * '''summary''' Summary line for the ticket
     104 * '''description''' Long description of the ticket
     105 * '''component''' The component droplist
     106 * '''version''' The version droplist
     107 * '''severity''' The severity droplist
     108 * '''keywords''' The keywords
     109 * '''priority''' The priority droplist
     110 * '''milestone''' The milestone droplist
     111 * '''owner''' The person responsible for the ticket
     112 * '''cc''' The list of emails for notifying about the ticket change
    113113
    114114'''Example:''' ''/trac/newticket?summary=Compile%20Error&version=1.0&component=gui''[[BR]]